Shipping policy

The MOVTECH online store is operated by Multifine System Kft. Below you will find everything you need to know about how we deliver your order, how long it takes and what it costs.

Where we ship

Throughout Hungary, to your door or to a parcel point.
To 25 European Union member states: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, the Netherlands, Croatia, Ireland, Poland, Latvia, Lithuania, Luxembourg, Malta, Germany, Italy, Portugal, Romania, Spain, Sweden, Slovakia, Slovenia.
We currently do not ship to Cyprus or outside the European Union.

Shipping methods and fees

The fees below are gross amounts and include VAT. We do not charge any separate packaging fee.

Hungary

GLS home delivery: 1 990 HUF. Delivery usually takes 3-5 business days.
GLS parcel point and parcel locker: 1 990 HUF. Delivery usually takes 3-5 business days.
FoxPost parcel locker: 1 990 HUF. Delivery usually takes 3-5 business days.
Express home delivery with GLS: 2 590 HUF. Delivery in 1-2 business days.
Express GLS parcel point: 2 590 HUF. Delivery in 1-2 business days.
For shipments over 120 kg, home delivery costs 15 990 HUF.

European Union

GLS home delivery: 4 990 HUF. Delivery takes 4-5 business days after your payment has been received.
Express shipping is not available for international orders.

Good to know about the fees

There is no free shipping threshold. Free shipping is only available with a valid free shipping coupon code.
We can only send shipments of up to 10 kg to parcel points and parcel lockers. Larger devices (for example shock wave devices, red light mats, compression boots and ice baths) are sent by home delivery.
Express shipping is not available to FoxPost lockers, as we cannot guarantee locker delivery within 1-2 business days.
We do not charge a cash on delivery fee.

Order processing and dispatch

Orders are processed on business days, in the order they are received. Orders placed after business hours, at the weekend or on a public holiday are processed on the next business day.
We process and dispatch your order within 1 business day of receiving it. After that, standard shipping takes 3-5 business days and express shipping 1-2 business days.
With express shipping, orders placed by 10:00 a.m. on a business day are dispatched the same day, so they arrive within 1-2 business days. Orders placed after 10:00 a.m. are dispatched on the next business day.
If you pay by bank transfer in advance, we dispatch the parcel once the amount has arrived in our bank account.
After you place your order, we send an automatic confirmation email. The contract is concluded when we then notify you in a separate email about the details of your order and the expected fulfillment.
Once your parcel has been dispatched, we email you the parcel number and the tracking link.

Delivery

The courier delivers on business days, usually between 8:00 and 18:00. On the day of delivery, GLS sends you an SMS with the three-hour time window in which your parcel will arrive, along with the courier's phone number.
The courier does not always call ahead, but you can arrange the delivery with them using the number in the SMS.
Anyone at the given address can accept the parcel on your behalf, even without authorization.
If delivery is unsuccessful, GLS will try again on the next two business days. If this also fails, the parcel is returned to us.
At GLS parcel points, you have 5 days to collect your parcel during the parcel point's opening hours. For parcel lockers, the collection deadline is included in the courier's notification.
After your parcel has been dispatched, you can change the delivery day, time, address or pickup point using the link in the GLS message.

Changing your shipping address and details

Before your parcel is dispatched, we can change the shipping address by email (info@movtech.hu, or simply by replying to your order confirmation) or by phone.
After dispatch, changes can be made via the link in the message you receive from GLS.
If your billing details are incorrect, please email us the correct details. If your order has not yet been processed, the invoice will be issued with the corrected details. If the courier has already picked up the parcel, we will email you the cancellation invoice and the new invoice.
We cannot accept responsibility for shipping delays caused by incorrect or inaccurate details.

Payment related to shipping

Within Hungary, you can pay cash on delivery, online by bank card, or in advance by bank transfer based on a pro forma invoice.
With cash on delivery, you can pay the courier in cash or by bank card. Most parcel points accept both cash and bank cards, while parcel lockers accept bank card payments only.
For international orders, payment is by bank transfer only, based on a pro forma invoice.
A paper invoice is issued for every order and included in the parcel. If it is missing, let us know and we will email it to you.

Parcel insurance

Parcel insurance can be added in the cart for 650 HUF. If your shipment is damaged in transit, we will replace the product, no questions asked.

Damaged or incomplete parcel

Please check without delay on receipt that the contents of the parcel are correct in quantity and quality.
If the packaging is visibly damaged, ask the courier to record a damage report on delivery, or refuse to accept the parcel. When collecting from a parcel locker, take a photo of the damage.
Report any damage or missing items as soon as possible after receipt to info@movtech.hu, ideally with a photo. This helps us arrange a replacement or compensation as quickly as possible.

Returns

The conditions for withdrawing from a purchase, returns and refunds are set out in our Refund Policy and our General Terms and Conditions.

Contact

Email: info@movtech.hu. We reply to your message within 24 hours.
Phone: +36 20 586 3241
Customer service: Monday, Tuesday and Thursday between 8:00 and 14:00. There is no phone customer service on Wednesday and Friday.
Operator: Multifine System Kft., Tax number: 28835839-2-13. Company registration number: 13-09-208819.