We provide a 1-year warranty on most products. This
means that we are responsible for defects that already existed in the product at the time of purchase but were not recognisable,
and that arose during manufacturing or when the product was placed on the
market.

A product is considered defective if it does not meet the quality requirements defined by the manufacturer,
or does not have the properties stated in the description.

If any problem arises with the purchased product, please
contact us via the form,
and we will help you handle the warranty claim.

As a business customer (legal entity or sole trader) you do not
qualify as a consumer, so the mandatory warranty under Government Decree 151/2003. (IX. 22.) does not apply to you.

In the case of business-to-business (B2B) sales, the rules of the Civil
Code (Act V of 2013) apply, under which the buyer is entitled to a warranty for defects. Its duration is 1 year, however the buyer must prove the
existence and origin of the defect – especially in the period after performance.

In case of a business purchase, the 14-day right of withdrawal without giving reasons
does not apply, so even with a webshop purchase there is no option to return the product
merely on reconsideration.

Let us know and we will replace it.

Our colleagues always check before dispatch that the product
is sent in flawless condition. After receiving the package, please make sure the
product works flawlessly. If for any reason you receive a factory-defective product,
let us know within 10 working days of receipt and, within the
scope of the warranty, we will of course replace it with a completely new device.

Our colleagues carefully inspect the products before dispatch
and a video recording of the dispatch is also made as evidence.

Defects arising from improper use do not
qualify as factory defects. Any related replacement or repair may incur a cost.
You can read more about this in the frequently asked questions.

Contact us by email (info@movtech.hu),
and we will help you handle the warranty claim. When returning the defective product it is
important to place a copy of the invoice proving the purchase, as well as the
"Warranty and guarantee" document we sent, filled in, in the package. If the
product is genuinely defective and cannot be repaired, we will replace it within 14 working days.

For the products we distribute, instead of the 14 days provided by law we offer a
30-day money-back guarantee. After 30 days, however, we can no longer honour it. Please take this into account. Thank you for your
understanding.

Claiming the money-back guarantee

• To
  claim the money-back guarantee, the customer must indicate their claim by email within
  30 calendar days of the purchase.

The process of submitting a claim

• After
  the email notification, we send the information needed to return the
  product.

Conditions for returning the product

• The
  product must be returned complete with all its accessories, in undamaged
  condition.
  
  A lack of this incurs an extra cost.
• The
  product must be returned within 7 calendar days of the notification.
• The
  customer arranges and pays for the return.

The refund process

• Within
  7 working days of the returned product arriving, we refund
  the full purchase price of the product, for which the customer's bank account number
  is required.
  
  It is advisable to choose a bank transfer.
• A cash
  refund is only possible by post, at a fee
  of HUF 3,000. It is advisable to choose a bank transfer.

Legal background

• Under
  Government Decree 45/2014. (II. 26.), in the case of withdrawal the cost of returning
  the product is borne by the customer.
• Under
  the applicable laws, shipping and other incidental costs
  are not part of the refund; the refund applies only to the product
  price.
• We
  cannot accept cash-on-delivery packages; such a shipment is returned by the postal service,
  the cost of which is also borne by the customer.
  
  

Is a return possible in the case of a business purchase?

In the case of a business purchase, the statutory right of withdrawal without giving
reasons does not apply, so there is no option to return the device in case the product does not fit in size or in another respect.

Does the 14 or 30-day money-back guarantee apply when buying as a business?

The 14 or 30-day right of withdrawal is provided exclusively for consumers
(private individuals); in the case of a business purchase this right does not apply to the buyer, so a money-back guarantee cannot be
claimed.

What is the device's warranty period in the case of a business purchase?

In the case of a business purchase, the mandatory warranty applicable to consumers (e.g. 1-2 year warranty) does not apply.

The device is covered by the warranty for defects under the Civil Code (Act V of 2013).

This means that:

• the
  buyer can enforce a claim if the defect already existed at the time of
  performance,
• in the case of a business purchase, the warranty claim can be enforced within 1 year of
  performance.

The burden of proof lies with the buyer in a business purchase,
i.e. the buyer must prove that the defect does not arise from improper
use and was already present at the time of handover.

What happens if the device is defective in the case of a business purchase?

In the case of a business purchase, the device is not covered by
consumer warranty; only the warranty for defects under the Civil Code (Act V of 2013)
can be enforced.

The buyer's obligation upon receipt

The buyer is obliged to inspect the product immediately after
receipt, and to make sure that:

• the
  device is intact,
• complete,
• and
  works properly.

If the product is already defective upon receipt, or a malfunction indicating a manufacturing
defect is observed, the buyer is obliged to report it in writing without delay.

After receipt, once the device has been put into use, the buyer cannot
claim that the product was already defective at handover, if they did not report it
without delay.

Malfunction after receipt

If the device malfunctions after receipt, the
buyer may submit a warranty-for-defects claim under the following conditions:

The burden is on the buyer to prove that

• the
  defect does not arise from improper use,
• not
  from incorrect operation,
• not
  from mechanical damage,
• and
  not from external influence,
  
  as well as
• the
  defect already existed at the time of performance.

In the case of a business purchase, under the Civil Code the existence of the defect
is not presumed, so the burden of proof lies not with the seller but with the buyer.

The right of withdrawal does not apply to creams, which
by their nature are not suitable for resale once someone has used them. This does not rule out trying the products, but we
only recommend adding accessories or using the product if you are sure
you will keep them.

We are unable to refund the entire purchase price in the following cases:

1. Used or opened hygiene products

2. Products that have already been personalised and cannot be restored to their
original condition.

3. Products where the factory condition cannot be restored.

4. Single-use, used-up products and their parts.

5. Products that malfunctioned due to improper use

6. Educational materials

Returns are only possible by post. We cannot accept returns by other means
– in particular in person, to a parcel shop or to a pick-up point.

Important! Every returned package must contain the
form sent electronically by customer service and filled in by you. We can only identify the
product with this present.

In the case of red light therapy panels - The Red Light MAX panels
can only be shipped safely in their original packaging, together with their foam
protective elements. If these are not available, the
product cannot be shipped. When shipping, the package must always be sent as a fragile
shipment.